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Return and Refund policy
Return Policy
- Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Return of an exchanged product is not allowed.
- Return/Exchange of an discounted product is not allowed.
- Customized orders are made according to the measurements given by the customers, therefore customized styles and measurements are non returnable and non exchangeable.
- Items that are Non-Returnable are mentioned in the description of each product.
Refunds Policy(if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then the refund will be processed, and a credit will be automatically applied to original method of payment, within a certain amount of days. In case of cash refund, we will return the cash to you by bank deposit, any bank charges for bank deposits is to be borne by the customer.
- For late or missing refunds (if applicable), please write to us at vovva.official@gmail.com.
Shipping Policy
- To return your product, send us an email at vovva.official@gmail.com
or connect with us at +971 58 522 06 96.
Please note: Customer is responsible for paying the shipping costs of returned item and exchanged item.
